Basic Terms

These terms and conditions govern the rights, obligations, and responsibilities of SIA “Epic IT” (the “Seller”) and the user of the online store (the “Buyer”) when the Buyer purchases products from the online store www.zviedrugardumi.lv. By purchasing products online, the Buyer agrees to these terms and conditions and agrees to comply with them.

The contract between the Seller and the Buyer comes into force when the Buyer places the goods in their shopping cart, fills in their personal information (name, email address, phone number, delivery address), selects the payment method, and, after reading these terms and conditions, clicks the “pay” button. The contract is valid until all obligations have been fulfilled.

To use this online store, you must be over 14 years of age (young people under the age of 14 may only use www.zviedrugardumi.lv with the participation of a parent or guardian).

Seller’s rights and obligations

The Seller undertakes to make every effort to ensure that the Buyer’s experience in the online store is as problem-free as possible. The Seller cannot guarantee that the online store will operate without interruptions or that there will be no errors in data transmission. The Seller is not liable for any losses incurred by the Buyer due to interruptions in the operation of the online store or errors in data transmission.

If the Seller is unable to deliver the goods ordered by the Buyer, it undertakes to offer a similar product or refund the money paid by the Buyer within 14 working days. In this case, the Seller is released from liability for non-delivery of goods.

The Seller reserves the right to unilaterally change, amend or supplement these Terms and Conditions by announcing the changes on its Website. The changes shall take effect from the date of their announcement and shall apply to all transactions made after this announcement.
In addition to these terms and conditions, the Seller is subject to the rights and obligations set forth in the laws of the Republic of Latvia.

Buyer’s rights and obligations

The Buyer has the right to purchase goods and services offered by the online store, provided that he/she does not violate these terms and conditions and the laws of the Republic of Latvia.
Upon receipt of the shipment, the Buyer must check that the shipment is not externally damaged (torn, crumpled, or otherwise damaged) and check that all goods ordered by the Buyer have been delivered. If the shipment is damaged and/or does not correspond to the assortment, quantity, or quality ordered by the Buyer, the Buyer must contact us by email within 24 hours of receiving the shipment. Send an email to info@zviedrugardumi.lv and report any damage and/or discrepancies in the shipment.
The Buyer must pay for the goods they have ordered, the delivery fee and/or other additional fees (if specified in the contract) and accept the goods ordered. All payments are made through the online store using electronic banking to the Seller’s specified account.
The Seller considers that the Buyer has completed the transaction when the full amount has been transferred to the Seller’s bank account.
If the Seller does not receive information about the completed transaction, the Seller has the right to conclude that the Buyer has breached the Purchase Agreement.
The Buyer is obliged to immediately update any changes in the personal information provided in the registration form and to inform the Seller thereof by e-mail: info@zviedrugardumilv or by phone +371 20202109.
In addition to these terms and conditions, the Buyer is subject to the rights and obligations set out in the laws of the Republic of Latvia.

Delivery

All goods within the territory of the Republic of Latvia are delivered by a courier company specified by the Seller.
We usually deliver within 1-3 business days after receipt of payment.
Once the order has been delivered to the address specified by the Buyer, it is considered accepted.
Return of goods
If the Buyer is not satisfied with the quality of the purchased goods, they must inform the Seller within 48 hours. The Buyer can report unsatisfactory quality of goods by calling +371 20202109 or by emailing info@zviedrugardumi.lv.

Goods must be returned in their original packaging with the accompanying documents. Before returning goods, the Buyer must contact the Seller by phone at +371 20202109 or by email at info@zviedrugardumi.lv.
The Buyer is responsible for packaging the goods that he/she wishes to return. If the goods are not properly packaged, the Seller is not obliged to accept the returned shipment.
If the Buyer is not satisfied with the quality of the goods ordered, the Seller is responsible for the delivery costs associated with their return and undertakes to ensure that the Buyer receives goods of appropriate quality or reimburses the value of the returned goods.
If the Buyer wishes to receive a refund for an unsatisfactory purchase, he/she must submit a refund request by email. The request must include his/her name, order number, information about which goods are being returned and the reason for the return. The money will be refunded within 14 working days after the Buyer’s request has been received (by email) to the bank account from which the order was paid.
For all questions regarding the return of goods, the Buyer must contact the online store using the contact details provided below. The Buyer may only return the goods after receiving confirmation from a representative of the online store.

Personal data processing

It is assumed that the Buyer has read and agrees to the Privacy Policy when visiting our online store or www.zviedrugardumi.lv social media accounts. The Buyer confirms that he/she agrees to disclose his/her personal information to the Seller (name, email, phone number, delivery address) to the Seller and does not object to the Seller processing his/her personal data for the purposes of Buyer identification, future contracts and their execution, as well as direct marketing.

The Buyer confirms that he/she is aware of his/her rights to receive information about all personal data processed by the Seller and how it is used; he/she may request to correct, delete, or suspend all activities related to the use of his/her personal information that do not comply with applicable laws, and may refuse to consent to the processing of his/her personal information.
For more information on the processing of personal data, please refer to the PRIVACY POLICY section of our website.

Sending information

The Seller shall send all information to the email address provided in the Buyer’s registration form.
The Buyer sends all messages and requests to the contacts specified by the Seller (e-mail info@zviedrugardumi.lv or phone: +371 20202109). Need help? We are available on working days from 9 a.m. to 9 p.m.

Disputes

The parties shall attempt to resolve any disputes arising from these terms of use and sale or their application primarily through negotiation. If no settlement is reached through negotiation, disputes shall be resolved in accordance with the laws or procedures established in the Republic of Latvia.
All text and graphic content included or made available on the online store www.zviedrugardumi.lv is the intellectual property of the Seller and is protected by the laws of the Republic of Latvia.